Customer Service Specialist with 10+ Years in Call Centers | CazVid

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Sergio Cuadros

Ciudad Juárez, Chihuahua, Mexico

Customer Service Specialist with 10+ years in Call Center Industry

  • Accumulated over a decade of diverse call center experience across multiple major companies including AT&T, Dish Network, and Amazon.
  • Handled various roles including credit and collections, technical support, sales, retention, and customer service, demonstrating role versatility.
  • Established a reputation as a fast learner and effective communicator, contributing to team success and customer satisfaction.
Customer Service
Expert
Provided exceptional customer support across multiple sectors, ensuring customer satisfaction.
Technical Support
Intermediate
Resolved technical issues for customers, assisting with product and service inquiries.
Sales & Appointment Setting
Intermediate
Conducted cold calls and sales outreach to acquire and retain clients.
Credit & Collections
Advanced
Managed credit accounts and collections to optimize revenue recovery.
Call Center Operations
Advanced
Experienced in end-to-end call center processes, including order filling and customer retention.
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Customer service specialist

I have over 10 yrs of call center experience, which includes from credit and Collections,tech support, sales, appointment setter, retention and customer service. I am a fast learner and I'm eager to help people and I'm also a fast learner.

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