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Sergio
Customer Service Specialist with 10+ years in Call Center Industry
Video resume
Customer service specialist
I have over 10 yrs of call center experience, which includes from credit and Collections,tech support, sales, appointment setter, retention and customer service. I am a fast learner and I'm eager to help people and I'm also a fast learner.
Contact
Ciudad Juárez, Chihuahua, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided exceptional customer support across multiple sectors, ensuring customer satisfaction.
Technical SupportIntermediate
Resolved technical issues for customers, assisting with product and service inquiries.
Sales & Appointment SettingIntermediate
Conducted cold calls and sales outreach to acquire and retain clients.
Credit & CollectionsAdvanced
Managed credit accounts and collections to optimize revenue recovery.
Call Center OperationsAdvanced
Experienced in end-to-end call center processes, including order filling and customer retention.
Summary
Experienced call center professional with a history of working for top companies and a wide skill set including customer service, technical support, and sales.
Key Achievements
- Accumulated over a decade of diverse call center experience across multiple major companies including AT&T, Dish Network, and Amazon.
- Handled various roles including credit and collections, technical support, sales, retention, and customer service, demonstrating role versatility.
- Established a reputation as a fast learner and effective communicator, contributing to team success and customer satisfaction.
Skills
Customer ServiceTechnical SupportSales & Appointment SettingCredit & CollectionsCall Center Operations
Published on CazVid - Jul 3, 2025