Sergio - Data Analyst with 5 years of experience in financial services

Utilized statistical and analytical tools to interpret complex datasets and support business insights.

Designed and optimized SQL queries to extract and manipulate data from relational databases.

Created dashboards and visual reports using tools like Tableau and Power BI for stakeholder presentations.

Developed complex spreadsheets for data analysis, forecasting, and financial modeling.

Conduct cold calls and emails to promote remodeling services and schedule consultations., Manage email communication and coordinate appointments via Calendly., Assist in creating content and managing simple outreach campaigns to generate leads., Engage with prospects through follow-up messages and basic social media interactions.

Provided financial support services via phone and email, resolving inquiries and assisting with account issues., Ensured client satisfaction through professional, accurate, and timely communication.

Help users with account access, transactions, security, and technical issues, while ensuring compliance and providing clear, friendly support across channels.

Provided customer support for HTS (Hotel & Travel Services), a reservation guarantee service for flights and hotels., Assisted customers via calls, emails, and chat, ensuring seamless booking experiences and efficient issue resolution.