Experienced in customer support, eligibility assessment, logistics, and sales across various industries. Skilled in client relations, technical support, and cargo coordination with proven ability to manage diverse operational tasks.
Developed strong client communication skills and managed client eligibility assessments and inquiries.
Coordinated cargo pickup and delivery, tracked shipments, ensuring timely operations across multiple roles.
Sold internet, cable, landline, and security services, identifying customer needs for upselling opportunities.
Supported clients with device installation, content updates, and technical troubleshooting for hospitals and clinics.
Torro Funding Group
Evaluating client eligibility by analyzing credit scores, credit history, funding requests, and additional financial details to determine qualification for financing solutions.
Xtendops (Morgan & Morgan)
Served as first point of contact for callers seeking legal aid; routed inquiries to appropriate departments., Gathered information to assess eligibility for SSDI, SSI, and VA benefits.
Rápido Solutions Group
Coordinated pickup and delivery of diverse cargo loads across locations., Tracked shipments from origin to destination to ensure timely and accurate service.
Talented Partners
Provided support services to hospitals and clinics in the USA., Updated account information, installed devices (tablets, wallboards, TVs), adding content if requested and removed equipment as needed.
GED Diploma
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Provided customer service in both English and Spanish, resolving issues related to credit, services, and eligibility.
AT&T
Responsible for professional phone communication with customers in the United States to manage credit and collections activities., Resolved outstanding account balances and addressed unpaid service charges.
Avantel Outsourcing
Sold internet, cable, landline, mobile, and home security services., Identified customers need to offer upgrades and additional products, driving upsell opportunities.
Independent Seller
Manage independent sales of new products including sneakers, apparel, perfumes, bags, jewelry, watches, and cosmetics., Build relationships with local store owners and negotiate distribution agreements.
