Sergio - Customer Service Representative with extensive experience in client support

Monterrey, Nuevo León, Méxicoen

Gained expertise in handling upset and angry customers, enhancing customer satisfaction

Developed natural interpersonal skills to improve communication effectiveness

Published on CazVidVideo interview available

Summary

Experienced customer service professional with natural communication skills and expertise in managing diverse client interactions.

Accumulated significant experience in customer service roles, demonstrating reliability and dedication

Customer SupportExpert

Managed a variety of customer interactions, resolving issues and ensuring satisfaction

Communication SkillsAdvanced

Effectively communicated with diverse customers, including handling complaints and providing solutions

Conflict ResolutionAdvanced

Dealt with upset customers professionally to de-escalate conflicts and foster positive outcomes

EmpathyExpert

Displayed natural empathy to understand and address customer concerns effectively