Dedicated project management professional with a decade of success leading software development teams and delivering complex projects.
Led software development projects, coordinating teams and resources to meet project goals.
Utilized Agile methodologies to improve project delivery and team collaboration.
Managed cross-disciplinary teams, fostering collaboration and productivity.
Communicated project status and updates effectively to clients and internal teams.
Foundever
Lead management, appointment setup with real estate agents, Cold calling leads by previous data collection provided by clients interested in business with real estate companies within the United States
Norwegian Cruise Line
Selling of high-end stuff into the shops onboard the vessels as watches, fine jewelry, perfumes, cosmetics and giving customer service duties
Lean Staffing Group
Providing logistic service to truckload companies into the United States, Data processing, data introduction, making sure that customer loads are fulfilled accorded regulations and requirements by clients or companies
Teleperformance
Providing customer service via phone, chat or email depending on customer needs and preferences, Data introduction into database based on customer complaining or feedback on the service by the company
Business Management on Touristic Companies
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Rafael Nuñez Airport
Achievement of duties by short and long placement, Management of security of passengers before joining the airplane prior to the flight by making security by customer service-related questions to passengers
CARNIVAL CRUISE LINES
Room service, taking and giving customer ́s food orders into the restaurant, take responsibilities of the customer restaurant experience, Deal with the customer needs, enhancing the vacation experience into the cruise
