Dedicated financial analyst with extensive experience in corporate financial processes, modeling, and reporting.
Built complex models for forecasting and investment analysis in corporate finance.
Utilized Excel and SQL to analyze financial data and generate reports.
Prepared quarterly and annual financial statements in compliance with regulatory standards.
Managed and coordinated budgeting activities for multiple business units.
AG MOVIL ASISTENCIA S.A.S
Receive the information and Arrive at the destination, Review and make sure that all the car papers are in order and make sure that they are valid, Make sure not to exceed the number of passengers to avoid an infraction, Pick up the customer at the location that the insurance provides us, Check the car status to report scratches, bumps, or any broken part of the car, Take the customer to the destination, tracking and follow up of deliveries until final destinations, data management, coordinate actions and strategies with insurances to allocate clients at desired locations, supervise and look after customs door-to-door service transportation
ACCEDO TECHNOLOGIES BUCARAMANGA
Contribute to the development and execution of customer care practices to drive awareness, increase sales, and create loyalty., Provide leadership and direction in the implementation of strategies, to provide a better customer service experience, Develop, create, and manage timelines and project workload for initiatives., Work collaboratively with our partners and with the Sales teams to identify and support plans and tactics to achieve prospect trial and sales goals
Teleperformance Colombia
Contributing and developing strategies and plans to be more efficient in the operation, Salesforce Team Management on a regular basis, Support the agents with the knowledge and the tools that we have, also provide assistance to the customers, Being customer-obsessed doing follow-up to all the scenarios and cases that we have to attend in a daily basis, Provided assistance to the agents that are new in the operation providing support with all the questions and concerns for the lack of knowledge, With a direct number I was able to provide personal assistance to the customer and further assistance
International Business Management
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Collaborated with cross-functional teams to enhance financial planning processes.
Sitel Colombia
Providing assistance to our main line placing orders, providing return and exchanges if it is necessary., Making sure that all the customer requests are following the policy of the company., Maintain a positive attitude and calmly respond to the customers complaints., Prepare product and customer reports by gathering data during customer interactions.
Sitel Colombia / Foundever
Providing assistance to our main line tracking orders, providing adjustments also verifying the correct delivery of the product., Making sure that all the customer requests are following the policy of the company., Maintain a positive attitude and calmly respond to the customers complaints., Prepare product and customer reports by gathering data during customer interactions.
First Contact BPO
Language Proficiency: Fluency in both the source language (the language spoken by the patient) and the target language (usually the language spoken by healthcare providers) is essential. This includes understanding medical terminology and idiomatic expressions in both languages., Interpretation Skills: The ability to accurately convey spoken messages from one language to another in real time, maintaining the tone, context, and nuances of the conversation. This requires excellent listening, comprehension, and speaking skills., Cultural Competence: Awareness and sensitivity to cultural differences, norms, and practices that may influence patient-provider interactions. This helps in ensuring respectful and culturally appropriate communication., Medical Knowledge: Familiarity with medical terminology, procedures, and healthcare practices in both the source and target languages. This ensures accurate interpretation of complex medical information and instructions., Ethical Standards: Adherence to professional codes of ethics, including confidentiality, impartiality, and neutrality. Interpreters must maintain confidentiality of patient information and avoid offering personal opinions or advice., Adaptability: The ability to quickly adapt to different accents, dialects, and communication styles of patients and healthcare providers. Flexibility is crucial in responding to varying communication challenges., Concentration and Memory: Strong concentration skills are needed to maintain focus during lengthy or emotionally charged conversations. Good memory recall helps in accurately relaying information without the need for repetition., Problem-Solving: The capability to handle unexpected challenges, such as technical issues or misunderstandings, while ensuring effective communication continues uninterrupted., Professionalism: Maintaining a professional demeanor at all times, exhibiting patience, empathy, and clarity in communication to facilitate a positive patient experience and effective healthcare delivery.
AMN Health Care
