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Intake coordinator
Contact
Competencies
Diagnosed and resolved hardware, software, and network issues across various platforms, ensuring minimal downtime.
Engaged with clients professionally via phone and email, resolving concerns and building positive relationships to foster customer satisfaction.
Utilized platforms like ZoHo, NetSuite, ZenDesk, and Infusionsoft to manage customer interactions and streamline service workflows.
Handled data collection, documentation, and entry in compliance with organizational standards, supporting operational accuracy.
Supported system and network configurations, performing server maintenance and hardware diagnostics to maintain system integrity.
Education
Languages
Summary
Experienced in providing technical support, customer service, and system troubleshooting across healthcare, travel, and hospitality sectors. Skilled in CRM management, hardware diagnostics, and team onboarding. Committed to resolving technical issues efficiently while maintaining high customer...
Key Achievements
- Provided real-time technical support, resolving customer issues for Dental Intelligence and Booking.com across multiple support tiers.
- Collaborated with cross-functional teams to improve system performance and address recurring technical problems.
- Managed onboarding and training of new support staff, enhancing team efficiency and service quality.
Experience
Intake coordinator
Initial Contact and Information Gathering, Patient Scheduling and Coordination, Data Collection and Documentation, Assist in identifying potential red flags or fraudulent claims and escalate as necessary, Ensuring accurate and timely data entry into relevant databases, Understanding and selecting...
Technical Support Specialist lvl 2
Provided real-time support to everyday users of Dental Intel, Resolved customer complaints and concerns with strong verbal and negotiation skills., Displayed courtesy and strong interpersonal skills with all customer interactions, Collaborated with cross-functional teams to identify and address...
Technical support specialist lvl 1
Provided real-time support to everyday users of Booking.com, Resolved customer complaints and concerns with strong verbal and negotiation skills., Devices workarounds for problems, Researched, documented and escalated cases to higher levels of support according to internal procedures, Handled...
Executive assistant
Prepared and submitted project invoices for review and approval., Monitored project performance to identify areas of improvement and make adjustments., Provided detailed project status updates to stakeholders and executive management., Developed strong relationships with stakeholders through...
Front Desk Manager
Established a positive work culture that promotes teamwork, collaboration, and employee morale., Hired and trained new employees, demonstrating best methods for serving clients and guests., Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in...
Hotel Night Manager
Monitored inventory levels of essential supplies, placing orders when necessary to prevent shortages or delays in service delivery., Handled emergency situations with professionalism, maintaining guest safety as the top priority., Assisted in employee training programs, fostering excellent customer...