Customer Service and Analysis Professional | CazVid

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Sergio Serrano

San Salvador, San Salvador, El Salvador Available for Remote Work

Customer Service Professional with 10+ years in client support and analysis

  • Progressed from customer service representative to team leader and analyst roles over a decade.
  • Gained diverse experience across customer service, quality analysis, and business analysis.
  • Developed skills in fast learning, multitasking, and organization through varied roles.
Customer Service
Advanced
Provided support and solutions to customers, ensuring satisfaction and retention.
Quality Analysis
Intermediate
Assessed service quality and implemented improvements to enhance customer experience.
Business Analysis
Intermediate
Analyzed customer data and service processes to identify opportunities for efficiency.
Team Leadership
Intermediate
Led teams in customer service settings, fostering collaboration and performance.
Multitasking & Organization
Advanced
Managed multiple responsibilities effectively in fast-paced environments.
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Customer service representative

My name is Sergio Serrano, I'm 33 years old, currently living in San Salvador, El Salvador. I have over 10 years in the customer service field, from customer service representative, quality analyst, business analyst and team leader, my skills are, very fast learner, multi-task, organize, and always open to feedbacks.

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