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Sethu
Customer Service & Sales Professional in Johannesburg
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Competencies
Skilled in providing professional support, resolving issues, and maintaining customer satisfaction.
Excellent verbal and written communication abilities to effectively engage with clients and team members.
Ability to prioritize tasks efficiently to meet deadlines and handle multiple responsibilities.
Capable of identifying issues quickly and implementing effective solutions.
Proven ability to collaborate effectively within diverse teams to achieve common goals.
Education
Summary
Dedicated customer service and sales professional with experience in call centers and retail. Skilled in communication, problem-solving, and teamwork, with a solid technical foundation through higher education.
Key Achievements
- Handled inbound and outbound calls, ensuring high-quality customer support and accurate record-keeping.
- Assisted over 50 customers daily, enhancing satisfaction and supporting sales targets at Branded Warehouse.
- Demonstrated strong communication, problem-solving, and teamwork skills in fast-paced environments.
- Completed a Higher Certificate, expanding technical and industry knowledge.
Experience
Call Center Agent
Provided customer service support by handling inbound and outbound calls, assisting with sales, and promoting services while maintaining accurate records and professional communication.
Sales Assistant
Assisted 50+ customers daily by providing product/service information, maintaining customer satisfaction, and supporting sales targets through consistent service delivery.