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Shainah
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Competencies
Demonstrated experience with Microsoft 365.
Demonstrated experience with Data Analysis.
Demonstrated experience with Inbound & Outbound Calls.
Demonstrated experience with Customer Support & Retention.
Demonstrated experience with Appointment Scheduling.
Education
Summary
Professional profile
Experience
Customer & Sales Support
Coordinated client communications, scheduling, and follow‑ups for solar installation projects.. Managed email inquiries and provided timely responses to customer questions about solar products and services.. Prepared and organized project documentation, proposals, and reports for management review.. Assisted in lead generation and maintained CRM records to track prospects and ongoing deals.. Scheduled site visits and coordinated with technicians, engineers, and project managers.. Monitored project timelines, ensuring tasks were completed on schedule.. Handled administrative tasks including data entry, file management, and invoice tracking.
Advisor II- Customer Service Representative (Offline Support)
Played a crucial role in enhancing customer satisfaction, ensuring compliance with payout regulations, and maintaining the quality and integrity of customer service representatives.
Advisor 1- Customer Service Representative
Played a vital role in a travel account ensuring that our customers receive outstanding service throughout their travel journey.. Responsible for handling inquiries, resolving issues, and providing support to customers via various communication channels.
Customer Service Representative
Managed a high volume of incoming and outgoing calls while assisting with package inquiries.. Communicated effectively with passengers, resolved issues promptly, and ensured a positive customer experience.
Dispatcher
Coordinated daily HVAC service schedules by dispatching technicians, optimizing routes, and prioritizing timely responses to customer requests.. Managed customer communications, handled service inquiries, confirmed appointments, and provided professional support throughout the service process.. Coordinated between customers and technicians to ensure accurate scheduling and efficient service delivery.. Maintained accurate work orders, service records, technician performance information, and customer feedback.. Supported administrative operations through documentation, data management, and service tracking.. Collaborated with internal teams to resolve scheduling and service-related concerns.. Managed multiple customer and technician requests simultaneously while maintaining accuracy and attention to detail.
Customer Service / Collections Representative
Managed high-volume inbound and outbound calls, SMS, and email communications with taxpayers regarding account balances and payment options.. Explained account information and available resolution programs clearly while maintaining compliance with company policies.. Negotiated payment arrangements and followed up with customers to encourage timely resolution.. Documented customer interactions, commitments, and account updates accurately in the CRM system.. Verified customer information and maintained accurate account records.. Delivered professional and empathetic customer service while handling sensitive financial information.. Escalated complex cases appropriately and maintained consistent follow-up.. Consistently met productivity, quality, and collection performance goals.
General Virtual Assistant / Legal VA
Managed inbound client communications through phone, SMS, chat, and email.. Conducted client intake, gathered case information, and maintained accurate and organized documentation.. Scheduled appointments and managed calendars, emails, files, and case-related information.. Communicated with insurance companies, medical providers, and clients to obtain claims, records, bills, and other case documents.. Drafted legal documents including Letters of Representation, Complaints, Summons, Written Discovery, Demand Letters, and case correspondence.. Filed and served legal documents through e-filing and Odyssey portals.. Managed case calendars, hearings, deadlines, and case checklists using Filevine CMS.. Prepared medical chronologies, bill itemizations, mileage calculations, demand packets, and net sheets.. Audited pre-litigation and litigation cases to verify accuracy and monitor case progress.. Provided general administrative support including research, travel arrangements, online purchasing, and other assigned tasks.