Shainah

Demonstrated experience with Microsoft 365.

Demonstrated experience with Data Analysis.

Contacted taxpayers via phone, SMS, and email to discuss outstanding tax balances and payment options.. Explained tax obligations, account status, and available resolution programs while maintaining compliance with company policies.. Negotiated payment arrangements and encouraged timely resolution of delinquent accounts.. Documented all customer interactions, payment commitments, and account updates in the CRM system.. Verified taxpayer information and ensured accurate account records.. Handled inbound and outbound calls while providing professional and empathetic customer service.. Followed up on overdue accounts to maximize collections and meet performance targets.. Escalated complex cases to the appropriate department when necessary.. Maintained confidentiality of sensitive financial and personal information.. Consistently met productivity, quality, and collection performance goals.

Coordinated client communications, scheduling, and follow‑ups for solar installation projects.. Managed email inquiries and provided timely responses to customer questions about solar products and services.. Prepared and organized project documentation, proposals, and reports for management review.. Assisted in lead generation and maintained CRM records to track prospects and ongoing deals.. Scheduled site visits and coordinated with technicians, engineers, and project managers.. Monitored project timelines, ensuring tasks were completed on schedule.. Handled administrative tasks including data entry, file management, and invoice tracking.

Played a crucial role in enhancing customer satisfaction, ensuring compliance with payout regulations, and maintaining the quality and integrity of customer service representatives.

Played a vital role in a travel account ensuring that our customers receive outstanding service throughout their travel journey.. Responsible for handling inquiries, resolving issues, and providing support to customers via various communication channels.

Managed a high volume of incoming and outgoing calls while assisting with package inquiries.. Communicated effectively with passengers, resolved issues promptly, and ensured a positive customer experience.

Managed inbound client communications via phone, SMS, chat, and email.. Scheduled appointments, managed calendars, emails, and files.. Conducted client intake, gathered case information, and maintained organized documentation.