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Foreign Exchange Consultant and Administrator
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Competencies
Processed and managed foreign currency exchange and international money transfers in a compliance-driven environment.
Delivered support via phone and email, handled complaints, and managed client accounts in banking and insurance sectors.
Performed data capturing, invoice generation, and record-maintenance ensuring accuracy and compliance.
Followed procedures in FICA, Anti-Money Laundering, and SARB regulations during financial transactions.
Supported sales activities and client interactions, including VIP and corporate client exchanges.
Education
Summary
Dedicated professional with extensive experience in foreign exchange, customer service, and financial data management. Proven ability to ensure compliance, handle complex transactions, and support clients effectively across banking and insurance sectors.
Key Achievements
- Handled foreign currency operations and foreign exchange processes adhering to SARB regulations at Travelex Africa.
- Provided comprehensive customer service support across insurance and banking sectors, ensuring high client satisfaction.
- Managed cash float and record keeping to ensure accurate financial transactions and compliance in various roles.
Experience
Foreign Exchange Consultant and Administrator
Handling of foreign currency and local cash, Process the sending and receiving of money abroad, Balancing cash float, Alarm and camera checks, FICA and Anti Money Laundering Compliance, Follow procedures in accordance to SARB( South African Reserve Bank), Hotels Cash exchange, Corporate and VIP...
Insurance Customer Service Agent
Assisting clients with changes to their insurance policies, Claims handling, Note keeping, Telephonic and email support, Complaints handling, Payments and billing
Foreign Exchange Consultant and Administrator
Handling of foreign currency and local cash, Process the sending and receiving of money abroad, Balancing cash float, Alarm and camera checks, FICA and Anti Money Laundering Compliance, Follow procedures in accordance to SARB( South African Reserve Bank), Hotels Cash exchange, Corporate and VIP...
Customer Service Consultant
Inbound call support, Complaints handling, Email correspondence, Meeting monthly targets, Sales, Note keeping, Billing and accounts handling
Recruitment Assistant
Job marketing and advertising, Setting up of interviews, Email and telephone support, Schedule management, Welcoming guests
Admin Assistant
Data capturing, Telephonic duties, Checking delivery of stock, Invoice generation, Debt collecting on accounts that are in arrears