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Shaquana
Tester
Contact
Competencies
Demonstrated experience with Data Entry.
Demonstrated experience with Administrative & Clerical Support.
Demonstrated experience with Claims Review.
Demonstrated experience with Recordkeeping.
Demonstrated experience with Customer Service.
Education
Summary
Tester open to new opportunities
Experience
Tester
Operate Optical Coherence Tomography (OCT), Fundus, auto-refractor, and stationary and virtual visual field equipment.. Perform patient dilation using prescribed ophthalmic agents in accordance with established procedures.. Follow established testing procedures while maintaining accuracy and attention to detail.
Server
Provide attentive customer service by taking food and beverage orders and accommodating allergy needs.. Process meal transactions and complete end-of-night cash-out reporting accurately.. Resolve customer concerns professionally and build rapport with new and returning customers.. Train new employees on workplace procedures and customer service expectations.
Medical Receptionist
Greeted patients professionally and handled telephone inquiries, messages, and call routing.. Scheduled appointments, tracked referrals, verified insurance information, and collected copays and balances.. Performed clerical duties including filing, photocopying, scanning, faxing, and mail distribution.. Completed end-of-day cash-out reports and maintained an organized, welcoming reception area.. Trained new employees and communicated effectively with patients and colleagues.
Claims Adjuster
Reviewed disputed claims for system configuration, claims processing, and contractual issues.. Maintained and organized detailed claims dispute files and ensured complete information was returned timely.. Tracked issues and monitored trends; identified potential and recurring problems and documented root-cause analysis.. Presented findings to management and developed recommendations to improve quality, workflow, and efficiency.. Organized and tracked claims to support departmental cycle-time goals and monitored designated provider-group communications.
Sales Associate / New Employee Coach
Assisted customers with needs, product information, merchandise location, and purchases.. Handled customer complaints and issues professionally and maintained clean, safe, organized sales areas.. Restocked and organized merchandise while following safety policies and procedures.. Operated and was certified on forklift, reach truck, and electric ladder equipment.