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Multi-faceted Professional with Experience in Customer Service, Administration, and Education
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Competencies
Skilled in engaging clients and managing inquiries to enhance satisfaction and retention.
Proficient in file management, billing, and documentation to support operational efficiency.
Experienced in planning and executing engaging recreational activities for diverse audiences.
Capable of conducting interviews and designing strategies to support program goals.
Education
Languages
Summary
Detail-oriented and energetic individual with proven skills in client engagement, administrative management, and program support. Adept at fostering positive experiences and streamlining operations across varied roles.
Key Achievements
- Organized and managed files and financial processes at ATRAPALO COLOMBIA, improving efficiency in billing and documentation.
- Conducted personalized interviews and developed work strategies for bilingual program participants at ENGLISH FOR EVERYONE.
- Led engaging recreational activities and events at DIVERSILANDIA, fostering client satisfaction and team collaboration.
- Performed administrative duties including calls and certificate requests, ensuring smooth operational workflows.
Experience
Recreadora
Ser recreadora y animadora en una variedad de eventos. Aportar energía y creatividad. Aprender más acerca de atención al cliente
Administración y Anti Estafas
Organización de archivos. Realizar contra cargos correspondiente al banco emisor sobre el beneficio de la empresa llamado SMART. Agrupación de factura. Realizar llamadas para solicitud de certificados
Ejecutiva en un Programa de Bilingüismo
Realizar entrevistas personalizadas para presentar los beneficios del programa y darles bienvenida al programa. Desarrollar estrategias de planes de trabajo para así mismo poder sacar las entrevistas. Aperturar conjuntos colegios universidades entre otras y así mismo fortalecer mi atención al cliente. Revisar procesos de selección, prospección y perfilación