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Call Centre Agent and Machine Operator with 3+ years in Customer Service and Manufacturing
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Competencies
Effective in customer interactions, ensuring clear and professional communication.
Skilled in prioritizing tasks to meet deadlines in fast-paced environments.
Experience in identifying potential clients and engaging prospects effectively.
Maintains high standards for product and service quality through diligent inspection.
Ensures accuracy in packaging, labeling, and record-keeping for operational excellence.
Education
Languages
Summary
Dedicated and detail-oriented professional with over 3 years of experience in customer support, machine operation, and quality assurance. Skilled in communication, time management, and ensuring high standards of service and product quality.
Key Achievements
- Consistently achieved and exceeded customer service and performance targets at SHD Financial and Legal Solutions.
- Operated and maintained T-shirt printing machines efficiently, ensuring high-quality production at Magic Print.
- Accurately packaged and inspected clothing products, maintaining quality standards at Going Under Clothing Factory.
Experience
Call Centre Agent And Lead Generator
Assisted customers with inquiries and resolved issues professionally.. Handled inbound and outbound calls.. Maintained accurate customer records.. Achieved customer service and performance targets.. Contacted potential customers to generate sales leads.. Qualified prospects and scheduled appointments for sales representatives.. Updated customer information in CRM systems.. Met daily and monthly lead generation targets.
Factory Worker
Packaged finished clothing items for shipment.. Attached tags and labels accurately to garments.. Boxed products according to company standards.. Inspected products for quality before packaging.. Maintained a clean and organized work area.
Machine Operator
Operated T-shirt printing machines safely and efficiently.. Set up machines and monitored production quality.. Performed routine cleaning and basic maintenance.. Ensured production deadlines were met while maintaining quality standards.