This is my profileContact via CazVidSharon
Customer Service Specialist at Call Center
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Effective CommunicationAdvanced
Skilled in conveying information clearly and empathetically to ensure customer understanding and satisfaction.
TeamworkIntermediate
Collaborates well with colleagues to achieve common goals and improve service quality.
Conflict ResolutionIntermediate
Capable of managing and resolving customer conflicts with patience and professionalism.
Active ListeningAdvanced
Attentively listens to customer concerns to provide effective and empathetic support.
Education
Bachillerato en Ciencias y Letras
College Justo Rufino Bautista
Completed 2019
Languages
SpanishNative
EnglishAdvanced
Summary
Dedicated customer service agent with proven ability to resolve issues efficiently and communicate effectively. Quick learner with a passion for enhancing customer experiences in dynamic environments.
Key Achievements
- Provided effective customer support and telephone assistance, ensuring high satisfaction levels
- Demonstrated strong problem-solving skills under pressure to resolve customer issues promptly
- Adapted quickly to new tasks, showcasing fast learning abilities in a dynamic environment
Experience
Call Center Agent
Call Center
Customer service and telephone support., Efficient problem solving., I can work under pressure and I am a fast learner person.
Skills
Effective CommunicationTeamworkConflict ResolutionActive Listening
Published on CazVid - Jun 2, 2026