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Laboratory Analyst with extensive chemical and lab analysis expertise
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Competencies
Conducted precise chemical tests on finished and raw materials, ensuring quality and compliance.
Performed laboratory analyses to support manufacturing processes in pharmaceutical and chemical industries.
Provided bilingual chat assistance, improving communication with diverse clients and internal teams.
Utilized strong communication skills for client support, report writing, and interdepartmental collaboration.
Managed customer inquiries and complaints via chat, maintaining patience and empathy under pressure.
Education
Languages
Summary
Experienced in chemical and laboratory analysis with a strong background in customer service support. Skilled in data reporting, multiskilling, and adapting to dynamic environments across pharmaceutical and chemical sectors.
Key Achievements
- Performed chemical analysis of finished products at ELEMENTOS QUÍMICOS LTDA.
- Conducted laboratory analysis of raw materials at LA SANTÉ for pharmaceutical manufacturing.
- Provided bilingual chat support, enhancing customer service and operational efficiency at TELEPERFORMANCE.
Experience
Bilingual Chat Advisor
Provided bilingual chat support, Assisted supervisory and coaching processes, Managed operational, HR, and system-related requests
Laboratory Analyst
Performed chemical analysis of finished products
Laboratory Analyst III
Conducted laboratory analysis of raw materials for the manufacture of pharmaceutical products