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Competencies
Demonstrated experience with Project Management.
Demonstrated experience with Systems Analysis.
Demonstrated experience with Scheduling Management.
Demonstrated experience with Patient Engagement.
Demonstrated experience with Staff Training.
Education
Summary
Professional profile
Experience
Systems Analyst Senior
Conducts systems analysis of different issues and system/application domains. Including testing and validating of many applications with Cerner related workflows and processes.. Monitors and maintains the Service Now ticketing system by troubleshooting, analyzing and resolving all ticketing issues.. Provides effective resolutions to issues and escalated problems with knowledgeable support and quality service.. Complete and maintain an Identity Access Management system to ensure users have correct positions, credentials, and access to various Cerner applications.. Leverage queries/CCLs in obtaining and auditing large sets of data, reviewing system logs to determine usage levels and system security to target insufficiencies and to implement appropriate solutions.. Participates in Regression Testing, Domain Validation/Testing, and Disaster Recovery planning, implementation, and testing to ensure business continuity.. Develops scripts to help automate the maintenance of workflows and processes.. Ensures the Cerner application systems meet all functional requirements.. Completes and maintains education documents for different processes and workflows for the IS Application team and system users.. Mentors new team members on different workflows and processes by ensuring to follow the BayCare Values and policies in aiming to give quality care to customers.
Project Management for the IS Clinical Applications Team
Project lead and implementation for internal projects as Project Manager (Inception).. Managed multiple projects simultaneously while meeting deadlines.. Successfully Implemented ERS/Revenue Cycle successfully to provide a streamline of one system process for the registration and scheduling workflows.. Accomplished implementing the RadNet application system successfully which involved moving users from the RIS system to a more streamlined Cerner application.. Coordinate and organize project-specific resources, including people, tools, and equipment to successfully deliver product for integration testing.. Complete the yearly Code Upgrade for the hospital’s EMR system including successfully completing the project objectives including the domain strategy and change control.. Successfully completed the Between Visit Project which included streamlining the process and providing clinics with an encounter to document and order diagnostic tests/labs.. Successfully completed the Discern Analytics 2.0 Project which continues to provide high level data analytics reporting gauging consumer confidence in real time.. Delivered a quality pre-registration solution for patients by implementing the Phreesiapad.. Successfully implemented the Illumicare ribbon integration into the Cerner EMR.. Successfully implemented the Curaspan-nHDischarge project which helps the case managers and doctors during the patient's discharge process.. Completed the Go Live Project involving the naviHelath nHDischarge.. Successfully implemented in helping to open a new hospital called BayCare Hospital Wesly Chapel.. Successfully upgraded the legacy hospital to a new hospital replacement for South Florida Baptist Replacement Hospital (SFBRH).
Supervisor for Centralized Scheduling and Pre Access Department
Manages and supervises all scheduling, pre registration, order management, and authorization areas.. Ensures patients are scheduled efficiently and correctly while using trust, hope, and belonging standards.. Maintains bi directional communication between the patient access, clinical, and administrative partners within the hospital setting.. Always focuses on process improvement strategies and updating and outlining scheduling, auth, and pre registration workflows.. Is accountable for patient satisfaction and engagement scores.
Patient Access Educator/Trainer
Created/Implemented department training manual and other training materials.. Registers emergency room patients, outpatients, and inpatients.. Trained all new staff on policies, processes, and procedures within the patient access/patient financial services department.. Acts as supervisor on occasions.. Helped create department’s intranet page.. Trainer for PBX (operators) and cash handling procedures, financial counseling, and customer service.. Collects on self-pay patients initiate financial assistance process.. Helps meet collection goals.. Completes scheduling for staff, create presentations, and auditors for all registered accounts.
Preceptor/Trainer
Assisting in their training and development in patient financial services and customer service.. Assisting the Lead Registrar in leadership duties such as preparing zone sheets, coordinating employee events, and helping in guidance of new customs.. Registration specialist in Patient Access/Patient Financial Services in giving great customer service to patients while verifying insurance, collecting payments, completing authorizations, obtaining and updating vital information, registering and collecting payments from surgery patients, registering and collecting payments from outpatients using data entry, and assisting financial counselors in helping patients receive financial assistance.