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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Collections Strategy.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Call Handling.
Demonstrated experience with Empathy under Pressure.
Education
Languages
Experience
Collection Specialist
Emphasis on dispute resolution, client communication, and maintaining professionalism during high-volume support., Handled a high volume of back-to-back inbound and outbound calls to recover delinquent accounts., Negotiated payment arrangements with debtors via phone, email, and written communication., Clearly explained account statuses, payment options, and legal terms., Collaborated with legal/compliance departments on escalated accounts., Maintained professionalism and empathy to ensure customer cooperation., Documented all interactions per FDCPA guidelines.
Master Agent Support Specialist
Delivered real-time technical and operational support to a network of agents., Processed and corrected money transfer transactions including payment and identity details., Assisted agents with system troubleshooting and account configurations., Worked closely with compliance and operations teams to ensure accuracy and adherence to regulations., Maintained detailed records of back-to-back agent support requests.
Billing Specialist
Issued and verified invoices for security service clients., Ensured billing accuracy based on client contracts., Resolved billing disputes while delivering top-tier customer service., Worked collaboratively with the sales and customer service teams to streamline operations.
Outbound Sales Representative
Conducted cold calls and led B2B/B2C sales initiatives., Delivered persuasive sales pitches and handled objections effectively., Used CRM systems to track leads and close deals in competitive environments., Regularly surpassed sales targets.