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Shellsea

Customer Service Professional with 2+ Years in Client Support

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Guatemala City, Guatemala, Guatemala
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Competencies

Customer ServiceAdvanced

Expertise in managing customer interactions, resolving issues, and ensuring high satisfaction levels.

Communication SkillsAdvanced

Effective communicator with experience in handling diverse client needs and internal coordination.

Administrative SupportIntermediate

Proficient in supporting administrative tasks, documentation, and organizational activities.

Problem SolvingIntermediate

Capable of analyzing issues efficiently and implementing practical solutions.

Education

Perito en Administración de Empresas
Liceo Educativo Técnico Evangélico
Completed 2017

Summary

Dedicated customer service representative with over 2 years of experience in client support and administrative functions. Skilled in communication, problem-solving, and ensuring customer satisfaction, seeking to contribute to a dynamic team.

Key Achievements

  • Provided exceptional customer service at Teleperformance Group, enhancing client satisfaction and retention.
  • Streamlined communication processes, resulting in improved response times and customer experience.
  • Supported administrative functions at Comercial Maritza, contributing to operational efficiency.

Experience

Customer service representative

Teleperformance Group
October 2022 - February 2024

Customer Service Representative

Pan American Comunications
Mayo 2022 - Julio 2022

Administrative Assistant

Comercial Maritza
Noviembre 2019 - May 2022

Skills

Customer ServiceCommunication SkillsAdministrative SupportProblem Solving
Published on CazVid - Jun 2, 2026
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