Experienced data analyst with a focus on financial services, skilled in data visualization, reporting, and SQL.
Utilized statistical methods and tools such as SQL and Excel to analyze large datasets for insights.
Created dashboards and reports using Tableau and Power BI to communicate findings effectively.
Prepared detailed financial reports and validated data accuracy for corporate finance teams.
Worked cross-functionally with marketing and finance teams to support data-driven decisions.
ACC LATAM
Assisted consumers with issues or dissatisfactions in regard to food and/or personal care products., Provided proper compensation when the situation required it, would provide information and clarify any inquiries from the consumers., Provided support via phone and emails.
AMAZON
Assisted is issues with medical care, setting up a healthcare plan., Guided agents to which services where best for them and provided any required information about the different types of healthcare.
AMAZON
Assisted customers with their accounts and advertisement., Handled chat and email contacts.
TELEPERFORMANCE
Assisted customers with issues regarding their services such as internet, cable and phone., Made changes regarding their services, changes to their equipment or creating any appointment necessary for the situation at hand.
High School Diploma
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Designed and executed SQL queries to extract and manipulate data from relational databases.
F4 CALL CENTER
Informed customers about billing procedures, processed payments and provided payment option setup assistance., Reviewed customer requests, resolved questions and defined specifications before completing orders.
TELEPERFORMANCE
Assisted approximately 50 customers each day with account questions., Fielded customer complaints and queries, fast-tracking them for problem resolution., Assisted via chat to customer issues or questions they might have.
