Shyamal - IT Department Manager at Reliance Digital Retail Ltd.

Kharagpur, West Bengal, Indiaen

Led installation and setup of new equipment, enhancing operational efficiency

Provided end-user training, improving user proficiency and reducing support requests

Published on CazVidVideo interview available

Summary

Dedicated IT professional with extensive experience in hardware installation, troubleshooting, and user training. Proven ability to optimize IT operations and ensure system reliability.

Video Resume

Key Achievements

Maintained and repaired IT systems, ensuring minimal downtime and optimal performance
Delivered technical support for preventive maintenance, extending system longevity
Troubleshot and diagnosed complex hardware and software issues, reducing resolution time

Skills

Technical Support & TroubleshootingAdvanced

Expertise in diagnosing and resolving hardware and software issues to ensure seamless IT operations.

System Installation & MaintenanceAdvanced

Proficient in setting up and maintaining IT systems to maximize efficiency and reliability.

End-User Training & EducationIntermediate

Skilled in educating users on new systems and tools to enhance productivity.

Network & Operating System TroubleshootingIntermediate

Capable of resolving basic network and OS issues to maintain consistent system performance.

Languages

English

Experience

Department Manager of IT

Reliance Digital Retail Ltd.

Installation and setup of new equipment. End user training and education. Maintenance and repair of the system. Provided technical support for preventive maintenance. Troubleshooting, Diagnosing, Supports for digital IT products. Manage a team of customer service representatives. Successfully recruited for over 120 positions. Handled employee benefits inquiries. Tracked material movements through the store room and plant. Dealing with objections in sales