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Shyamal
IT Department Manager at Reliance Digital Retail Ltd.
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Competencies
Expertise in diagnosing and resolving hardware and software issues to ensure seamless IT operations.
Proficient in setting up and maintaining IT systems to maximize efficiency and reliability.
Skilled in educating users on new systems and tools to enhance productivity.
Capable of resolving basic network and OS issues to maintain consistent system performance.
Education
Languages
Summary
Dedicated IT professional with extensive experience in hardware installation, troubleshooting, and user training. Proven ability to optimize IT operations and ensure system reliability.
Key Achievements
- Led installation and setup of new equipment, enhancing operational efficiency
- Provided end-user training, improving user proficiency and reducing support requests
- Maintained and repaired IT systems, ensuring minimal downtime and optimal performance
- Delivered technical support for preventive maintenance, extending system longevity
- Troubleshot and diagnosed complex hardware and software issues, reducing resolution time
Experience
Department Manager of IT
Installation and setup of new equipment. End user training and education. Maintenance and repair of the system. Provided technical support for preventive maintenance. Troubleshooting, Diagnosing, Supports for digital IT products. Manage a team of customer service representatives. Successfully recruited for over 120 positions. Handled employee benefits inquiries. Tracked material movements through the store room and plant. Dealing with objections in sales