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Silindokuhle

Retail Assistant / Customer Service Associate

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Durban, KwaZulu-Natal, South Africa
Open to remote
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Competencies

Project ManagementAdvanced

Directed complex projects from initiation to completion, coordinating diverse teams and resources.

Stakeholder CommunicationExpert

Facilitated communication among clients, contractors, and internal teams to ensure project alignment and expectations.

Budgeting & Cost ControlIntermediate

Managed project budgets, tracked expenses, and implemented cost-saving measures to maximize efficiency.

Risk ManagementIntermediate

Identified potential project risks and developed mitigation strategies to minimize delays and budget overruns.

Education

Firefighter Certificate
Emcare Training Academy
Completed 2021
National Senior Certificate (Grade 12)
Sandlasenkosi High School
Completed 2008

Summary

Dedicated project management professional with 10 years in engineering and construction, skilled in coordinating cross-functional teams, managing budgets, and ensuring project success on time and within scope.

Key Achievements

  • Led multiple large-scale infrastructure projects, ensuring timely delivery within budget.
  • Streamlined project workflows, reducing completion time by 15%.
  • Managed cross-disciplinary teams, coordinating engineers, contractors, and clients effectively.

Experience

Retail Assistant / Customer Service Associate

Pick n Pay
Dec 2022 - Mar 2025

Assisted customers with product selection and inquiries daily, Operated cash registers and processed 50+ transactions accurately per shift, Managed inventory levels and supported stock control processes, Delivered consistent customer service in a fast-paced environment

Retail Assistant / Customer Service Associate

Pick n Pay
Sep 2017 - Jan 2021

Provided customer service to 200+ weekly shoppers, building positive relationships, Processed transactions efficiently, maintaining 98% accuracy rate, Assisted with stock replenishment and inventory management, Collaborated with team members to ensure smooth daily operations

Skills

Project ManagementStakeholder CommunicationBudgeting & Cost ControlRisk Management
Published on CazVid - May 17, 2026
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