Experienced digital marketing specialist focusing on brand growth and online engagement.
Developed and implemented digital marketing strategies across multiple channels including social media, SEO, and content marketing.
Designed and executed SEO improvement plans to enhance organic search rankings.
Produced engaging content for websites, blogs, and social media platforms.
Managed social media accounts, scheduled posts, and engaged with followers to grow online presence.
AFD
Recruiting Call Center representatives, Controlling KPI, Controlling schedules, QA, Training and preparing reps to confirm, reschedule and schedule appointments for 3 different insurance companies., Ensuring agents to understand and comply with all Call Center objectives, performance standards and policies., Answering agents’ questions, doubts regarding best practices or difficult calls, problem solving., Identifying operational issues and suggesting possible improvements., Monitoring and evaluating agent performance, providing learning, coaching and refresher opportunities and taking corrective actions, if necessary., Working with Quality Analysts to support agents and maximize customer satisfaction and company’s targets.
AFD
Making outbound call, Recruit applicants for different positions, Interview them, And process the able onboarding.
Coast Dental
Training and preparing Call Center representatives to confirm, reschedule and schedule appointments, respond to customers questions, prices, locations, services or products., Ensuring agents to understand and comply with all Call Center objectives, performance standards and policies., Answering agents’ questions, doubts regarding best practices or difficult calls, problem solving., Identifying operational issues and suggesting possible improvements., Monitoring and evaluating agent performance, providing learning, coaching and refresher opportunities and taking corrective actions, if necessary., Working with Quality Analysts to support agents and maximize customer satisfaction and company’s targets.
Master Universitario
Bachelor's Degree
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Utilized analytics software to monitor campaign performance and inform strategy adjustments.
Celta S.A.
Provide high level secretarial and administrative support to Senior Executive., Prepare correspondence, documents and presentations., Organize data and generate reports., Manage scheduled and itineraries., Arrange and coordinate meetings and functions., Organize travel arrangements., Liaise with senior management, clients, and external providers., Handle and redirect calls., Manage bank accounts, payments and audits., Manage personal agenda.
Private teacher
Excellent English pronunciation, vocabulary and grammar skills., Confidence and skills to give motivating and interesting lessons to your students., Develop your own teaching materials., Assessment., Reflecting on your own practice and micro teaching., Mastery of your subject., Use technology in the classroom., Keep up to date with the latest methods and theories for English teachers., Gain new practical skills., Get equipped to teach at the right level.
