Silvert

INTERPRETER

Interpreter with medical team.

CUSTOMER SERVICE REPRESENTATIVE

Assist customers over the phone and email addressing their concerns following the company process.

CUSTOMER SERVICE REPRESENTATIVE

Assist customers over the phone and email addressing their concerns following the company process.

Supervise and monitor a group of people (team) making sure they reach the company’s goals by providing feedbacks, coaching sessions, side by side and promote a great workplace environment.

Lead Generation Representative

Conduct outbound prospecting for insurance campaigns, assess eligibility and interest, and secure customer agreement to a follow-up call.. Follow required scripts, address initial objections, and document customer details and call outcomes accurately.. Manage daily calling activity against campaign productivity and quality expectations using a web-based dialing system.

Customer Advisor II

Handled customer inquiries and service concerns in a busy BPO environment, explaining information clearly and following established procedures.. Maintained accurate interaction records and supported customer needs while meeting campaign service standards.

Supervisor

Handled workforce coordination with NICE IEX on a campaign where supervisors performed WFM responsibilities without a dedicated workforce team.. Monitored attendance and schedule adherence; coordinated breaks, lunches, and staffing coverage to support daily operations.. Reviewed team KPIs and productivity, provided individual coaching, and supported escalations and operational follow-up.

Customer Service Representative / Subject Matter Expert

Supported customers by phone and email and provided process guidance to colleagues before progressing to supervision.