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Silvia
Call Center Agent with 5 years of customer service and collections experience
Video resume
Call center agent
I do inbound and outbound calls for either collections customer service and or chats and emails. Did 7 of those five years on sales for a lending company did well, however I feel that my strengths is is customer service, chats and emails or collections.
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and assistance through calls, chats, and emails, ensuring customer satisfaction.
CollectionsIntermediate
Managed collection processes, interacting with customers to recover funds while maintaining professionalism.
SalesIntermediate
Worked for 7 years in sales at a lending company, engaging customers to promote financial products.
Communication SkillsAdvanced
Effectively communicated via calls, emails, and chats to handle inquiries and resolve issues.
Multichannel SupportIntermediate
Provided support across multiple platforms including calls, emails, and live chats.
Summary
Experienced call center agent with five years in customer service, collections, and sales, adept at managing multichannel communications.
Key Achievements
- Handled inbound and outbound calls across customer service, collections, chats, and emails.
- Completed 7 years in sales for a lending company, demonstrating sales and communication skills.
- Gained extensive experience in managing diverse customer interactions and problem resolution.
Skills
Customer ServiceCollectionsSalesCommunication SkillsMultichannel Support
Published on CazVid - Jul 3, 2025