Customer Service and Collections Specialist | CazVid

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Silvia Rodriguez Martinez

Tijuana, Baja California, Mexico

Call Center Agent with 5 years of customer service and collections experience

  • Handled inbound and outbound calls across customer service, collections, chats, and emails.
  • Completed 7 years in sales for a lending company, demonstrating sales and communication skills.
  • Gained extensive experience in managing diverse customer interactions and problem resolution.
Customer Service
Advanced
Provided support and assistance through calls, chats, and emails, ensuring customer satisfaction.
Collections
Intermediate
Managed collection processes, interacting with customers to recover funds while maintaining professionalism.
Sales
Intermediate
Worked for 7 years in sales at a lending company, engaging customers to promote financial products.
Communication Skills
Advanced
Effectively communicated via calls, emails, and chats to handle inquiries and resolve issues.
Multichannel Support
Intermediate
Provided support across multiple platforms including calls, emails, and live chats.
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Call center agent

I do inbound and outbound calls for either collections customer service and or chats and emails. Did 7 of those five years on sales for a lending company did well, however I feel that my strengths is is customer service, chats and emails or collections.

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