Silvia - Call Center Agent with 5 years of customer service and collections experience

Tijuana, Baja California, MexicoRemoteen

Handled inbound and outbound calls across customer service, collections, chats, and emails.

Completed 7 years in sales for a lending company, demonstrating sales and communication skills.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent with five years in customer service, collections, and sales, adept at managing multichannel communications.

Gained extensive experience in managing diverse customer interactions and problem resolution.

Customer ServiceAdvanced

Provided support and assistance through calls, chats, and emails, ensuring customer satisfaction.

CollectionsIntermediate

Managed collection processes, interacting with customers to recover funds while maintaining professionalism.

SalesIntermediate

Worked for 7 years in sales at a lending company, engaging customers to promote financial products.

Communication SkillsAdvanced

Effectively communicated via calls, emails, and chats to handle inquiries and resolve issues.

Multichannel Support