Dedicated specialist with over 5 years of experience managing the revenue cycle in healthcare and providing technical support. Skilled in claim resolution, client communication, and problem-solving to enhance operational efficiency and customer satisfaction.
Led projects related to revenue cycle processes and customer support, ensuring timely completion and quality outcomes.
Facilitated clear communication with clients and team members to resolve issues efficiently and maintain client relationships.
Applied problem-solving skills to investigate claims issues and troubleshoot system problems effectively.
Provided technical assistance to customers, resolving system issues and ensuring client satisfaction at Concentrix.
Collaborated with cross-functional teams to improve process workflows and customer support operations.
Healthprime Inc
Managed the full end-to-end revenue cycle process, ensuring timely and accurate reimbursement for healthcare services., Analyzed and resolved denied or underpaid claims by conducting thorough investigations and filing effective appeals.
Concentrix
Provided dedicated technical support and security guidance to customers of the Leaf security line., Troubleshot system issues, resolved customer inquiries, and ensured a high level of client satisfaction.
Bachiller académico
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