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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Interpersonal Skills.
Demonstrated experience with Scheduling.
Demonstrated experience with Record Management.
Demonstrated experience with Medical Documentation.
Education
Languages
Experience
Front Desk Receptionist
Manage front-desk operations, coordinate schedules, and handle correspondence., Organize and maintain physical and digital records, ensuring confidentiality and accuracy., Support management with administrative tasks, logistics, and guest relations., Deliver high-quality customer service and maintain a professional corporate image.
Accounts Receivable Specialist
Processed medical and insurance documentation with precision and confidentiality., Managed communication between departments and external partners to resolve discrepancies., Maintained organized digital filing systems and ensured timely follow-up on pending cases., Demonstrated accuracy and reliability in completing administrative tasks under deadlines.
Quality Assurance Agent – Fraud & Disputes Department
Reviewed employee performance metrics and prepared detailed quality reports for management., Coordinated communication between teams and provided feedback to improve performance., Maintained organized records and documentation for auditing and compliance purposes.
Customer Service Representative (Phone & Chat)
Provided high-level support to U.S. clients, managing inquiries efficiently and professionally., Developed strong communication and problem-solving skills in a fast-paced environment.
L3 Interpreter (Customer Support)
Facilitated accurate communication between English and Spanish speakers in government and medical contexts., Handled sensitive and confidential information with professionalism., Used multiple digital platforms for documentation and coordination.