Demonstrated experience with Customer Success Strategies.
Demonstrated experience with Customer Engagement.
Demonstrated experience with Order Management.
Demonstrated experience with Performance Reporting.
Knoah Solutions – Dyson
Provided technical assistance to end users, diagnosing and resolving product-related issues via phone, email, and live chat., Guided customers through troubleshooting processes for hardware and software concerns, ensuring effective and timely resolutions., Escalated complex cases to specialized teams, while maintaining accurate case documentation for efficient follow-up., Collaborated with product and engineering teams to report recurring issues and contribute to service improvements., Assisted in onboarding and mentoring new support agents, enhancing overall team performance and knowledge sharing.
Procreser
Supported C-level executives by managing complex calendars, travel arrangements, and high-level client meetings, ensuring seamless coordination., Prepared confidential financial reports, presentations, and board materials with accuracy and attention to detail., Streamlined administrative workflows, reducing scheduling conflicts and improving meeting efficiency., Coordinated investor and stakeholder events, including quarterly financial briefings and client relationship meetings., Implemented a new filing and document management system, improving accessibility and reducing retrieval time., Handled sensitive financial and personal information with discretion and professionalism., Consistently anticipated executive needs, enabling faster decision-making and improved productivity.
Intouch CX - MSC Industrial Supply
Bachelor’s Degree
Bachelor of Science and Letters
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Directed customer success initiatives by generating and managing quotes in Salesforce, utilizing persuasive communication and follow-ups to strengthen client relationships., Designed and implemented scalable shipment coordination processes, showcasing organizational agility and proactive decision making., Acted as a trusted advisor for client accounts, balancing operational efficiency with empathy and a customer-focused approach.
