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Sofia
Customer Service & Tech Support Specialist with 2.5+ years experience
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Competencies
Handled customer inquiries and support in the cosignature industry, demonstrating communication skills.
Assisted clients with technical issues, applying problem-solving skills within the support projects.
Engaged effectively with customers via voice and chat platforms, facilitating clear and professional exchanges.
Proficient in Excel and other basic computer skills, with certification in MOS 2016.
Collaborated in team settings during support projects and scholarship activities to accomplish shared goals.
Summary
Proactive customer service professional with over two and a half years of experience in collections, technical support, and client engagement, complemented by certifications in Excel and language skills.
Key Achievements
- Participated in multiple customer service projects, including collections and technical support.
- Completed ¡Supérate! Merlet scholarship, gaining skills in English, computer literacy, and soft skills.
- Earned MOS 2016 Excel certification, demonstrating proficiency in spreadsheet management.