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Competencies
Demonstrated experience with Google Workspace (Docs, Sheets, Gmail, Meet).
Demonstrated experience with Microsoft Office (Word, Excel, Outlook).
Demonstrated experience with CRM Platforms (HubSpot, Salesforce – basic).
Demonstrated experience with Task Management (Trello, Notion, Asana).
Demonstrated experience with Canva.
Education
Languages
Experience
Customer Support Representative
Delivered high-quality chat-based support in English and Spanish for financial technology users across North America., Resolved technical, billing, and account-related issues with precision and empathy., Collaborated with back office departments to streamline issue resolution and improve customer experience., Developed strong communication, multitasking, and digital tools proficiency in a fully remote environment.
Receptionist
Provided front-desk customer service and coordinated daily administrative operations in a fast-paced environment., Scheduled appointments, responded to client inquiries via phone and messaging platforms, and maintained accurate digital records., Managed communication between clients and management, demonstrating discretion, time management, and multitasking skills.
Virtual Assistant
Managed daily email inbox (50+ emails/day), prioritized urgent messages, and created structured labels/folders to improve response time., Scheduled meetings and coordinated calendar availability across multiple time zones using Google Calendar., Prepared weekly reports and simple invoices using Google Docs and Google Sheets., Organized and renamed over 500 documents and folders on Google Drive for quick access and improved digital workflow., Provided basic customer support via email and chat (pre-written responses, follow-ups, and order status checks)., Tracked tasks and deadlines using Trello and Notion, keeping ongoing projects on schedule and clients informed.