Soledad - Project Manager with 10+ years of leading cross-functional teams

Directed complex projects, coordinating resources, timelines, and deliverables effectively.

Supervised cross-functional teams, fostering collaboration and professional growth.

Managed project budgets over $1M, ensuring cost control and financial transparency.

Built and maintained strong client relationships, leading to repeat business and referrals.

Handle inbound calls and chats from clients, providing professional and efficient assistance., Respond to questions, resolve doubts, and process requests related to company products and services., Actively listen to customer needs and offer appropriate solutions., Perform case follow-up as needed to ensure full resolution of issues., Offer options to policyholders in accordance with contractual terms and company procedures., Meet established quality standards for customer service., Maintain clear and concise communication, both written and verbal, with clients and team members.

Review and load documentation for reimbursements; perform document quality control and communicate with providers., Maintain case files and prepare administrative reports.

Designed and delivered English lessons for primary school students.

Provided academic support for primary, secondary, college, and university students., Prepared students for school, university and international exams.