Sonia - Customer Service Specialist with 13 years in Telecommunications and Retail

Bogotá, Bogota D.C., Colombiaen

Provided personalized customer service at Vinculamos Gef y Punto Blanco, enhancing client satisfaction and sales.

Managed and promoted products effectively at Une Telecomunicaciones, boosting sales and operational efficiency.

Published on CazVid

Summary

Dedicated customer service expert with over a decade of experience in telecommunications and retail sales. Proven ability to enhance customer satisfaction, promote products, and manage operational tasks effectively.

Key Achievements

Delivered tailored sales advice and support for both tangible and intangible products at Conmovil SAS, increasing customer loyalty.
Handled customer inquiries and compliance issues efficiently at Amazon, ensuring adherence to company policies.

Skills

Customer ServiceExpert

Exceptional at resolving customer issues and delivering personalized service to enhance client satisfaction.

Sales & PromotionAdvanced

Skilled in promoting products and services, driving sales, and providing effective customer consultations.

Communication SkillsAdvanced

Strong ability to communicate clearly and persuasively with clients and team members.

Organizational SkillsIntermediate

Capable of managing product organization, inventory, and operational tasks efficiently.

Experience

Promotora

Vinculamos Gef y Punto blanco

2011 - 2012

Responsables de brindar atención de servicio al cliente personalizado. promoción. información. asesoría y venta de productos tangibles como ropa. organización. rotación y surtido de productos de almacén. montaje de pines marcación de precios