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Sonia Yisel Castañeda Linares's avatar
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Sonia Yisel Castañeda Linares

Guatemala City, Guatemala, Guatemala

Customer Support & Operations Specialist with diverse industry experience

  • Handled technical support, account management, and customer service roles across multiple companies.
  • Assisted drivers and identified sales opportunities in back office operations at Kivo.
  • Provided comprehensive voice and customer service support at Telus International and Alorica.
Technical Support
Intermediate
Provided technical assistance and troubleshooting for clients at Pronto BPO.
Customer Service
Intermediate
Offered customer support via voice channels at Telus International and Alorica.
Account Management
Intermediate
Managed client accounts and assisted drivers in operational tasks at Kivo.
Sales Opportunities Identification
Beginner
Recognized potential sales opportunities through back office interactions at Kivo.
Adaptability & Punctuality
Advanced
Demonstrated flexibility and punctuality across various roles and environments.

Languages

Spanish
Native Speaker
English
C2
See Full Skillset on CazVid
2023 - 2024
Technical support operations agent
Pronto BPO
Technical support, Account Management, Customer Support
2022 - 2023
Back office agent
Kivo
Assist drivers, Account Management, Sales opportunities
2021 - 2022
Customer service agent
Telus International
Full voice, Customer service support
2020 - 2021
Customer service agent
Alorica
Full voice, Customer service support
View Complete Work History
🎓
Colegio Cristiano Fuente de Vida
Bachelor
Completed 2018
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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