Stanley - Customer Service & Sales Operations Specialist with 5+ years in tech industry

Pretoria, Gauteng, South Africaen

Managed sales data and analytics at BCX to optimize performance and streamline processes.

Delivered exceptional customer service across multiple communication channels, improving satisfaction.

Published on CazVid

Summary

Experienced specialist with a focus on sales analytics, customer care, and team supervision. Skilled in process improvement, cross-functional collaboration, and delivering exceptional customer experiences. Adept at managing data, supporting sales teams, and training staff to achieve departmental...

Key Achievements

Supervised daily operations, trained staff, and coordinated team efforts to maintain high service standards.

Skills

Customer ServiceAdvanced

Provided support via phone, email, and chat, addressing inquiries and resolving issues to enhance customer experience.

Sales Data ManagementIntermediate

Managed and analyzed sales data to support forecasting and performance optimization.

Team Supervision & TrainingIntermediate

Oversaw daily operations, trained new employees, and ensured adherence to policies.

Process OptimizationIntermediate

Streamlined sales and service processes to improve operational efficiency.

Languages

EnglishTswana

Experience

SALES OPERATIONS SPECIALIST

BCX (Business Connexion)

03/04/2023 - 31/09/2024

Managed sales data and analytics to optimize performance, Streamlined sales processes to enhance efficiency, Collaborated with cross-functional teams to ensure alignment on objectives, Supported the sales team with reporting and forecasting, Developed training materials to improve product knowledge...

CUSTOMER CARE AGENT

BCX (Business Connexion)

03/08/2009 - 31/03/2023

Delivered exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat, Maintained detailed records of customer interactions, Processed orders and provided product information, Collaborated with team members to improve service processes and enhance customer...

ACTING SUPERVISOR

BCX (Business Connexion)

01/11/2021 - 31/06/2022

Oversaw daily operations and staff performance in the absence of the supervisor, Ensured high-quality service and efficient workflow, Trained new employees, Resolved customer issues, Maintained adherence to company policies, Collaborated with team members to achieve departmental goals and enhance...