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Stef
Customer & Virtual Assistant with 5+ years in Customer Service and PR
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Competencies
Handled customer inquiries and provided support via multiple channels, demonstrating empathy and communication skills.
Applied knowledge in public relations and marketing to enhance communication and customer engagement.
Utilized fluency in English and Spanish for effective cross-cultural communication in professional settings.
Provided administrative support, managed messages and calls, demonstrating proactive task management.
Consistently applied empathetic listening and articulate communication to meet client and company needs.
Summary
Experienced Customer and Virtual Assistant with a background in Public Relations and Marketing, fluent in English and Spanish, committed to delivering empathetic and effective communication.
Key Achievements
- Gained extensive experience in customer experience and public relations
- Proactively answered and managed electronic communications including WhatsApp and text messages
- Leveraged bilingual communication skills in diverse customer and virtual assistance roles