Stefany - Virtual Executive Assistant Remote

Demonstrated experience with Bilingual English / Spanish.

Demonstrated experience with Client Relationship Management.

Demonstrated experience with Operations Coordination.

Demonstrated experience with Stakeholder Communication.

Demonstrated experience with Staff Training & Leadership.

Manage a caseload of families in the Multisystemic Therapy – Building Stronger Families (MST-BSF) program, supporting clients experiencing crises involving substance misuse and complex family needs.. Collaborate closely with the Connecticut Department of Children and Families (DCF) and community partners to coordinate services, address barriers, and support client goals.. Connect clients with housing resources, food assistance, employment agencies, and other community-based services based on individualized needs.. Use Motivational Interviewing and Reinforcement-Based Treatment (RBT) strategies to strengthen engagement, identify barriers, and support progress toward established goals.. Maintain timely case documentation, coordinate referrals and follow-up, and communicate updates across multiple stakeholders while managing urgent priorities.. Provide bilingual services in English and Spanish to improve communication and access for Spanish-speaking clients.

Provided direct care and day-to-day support to unaccompanied children ages 7–12 in a federally supported Office of Refugee Resettlement (ORR) program.. Coordinated and accompanied children to essential appointments, including medical physicals, dental care, legal services, and behavioral health services.. Supported daily routines and independent living skills, including hygiene, school preparation, meals, and age-appropriate structure.. Maintained a safe, supportive environment while communicating with multidisciplinary teams and following program policies, procedures, and documentation requirements.

Direct day-to-day operations of a restaurant franchise, balancing staffing, customer experience, compliance, scheduling, payroll, and business priorities.. Recruit, train, coach, and oversee employees while communicating policy changes and maintaining franchise operating standards.. Create staff schedules and complete weekly payroll while resolving coverage, employee, and operational issues in a fast-paced environment.. Manage customer concerns, operational problem solving, and administrative responsibilities with accountability for overall store performance.

Supported daily retail operations, delivered high-touch customer service, and assisted shoppers with merchandise purchases.. Handled opening and closing procedures, nightly bank deposits, scheduling support, and store organization.

Supported classroom activities for children ages 3–5, assisted with lesson planning, and organized confidential student paperwork.