Foundever
Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions., Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees., Conducted language proficiency assessments for individuals seeking certification in Spanish language skills., Assisted with customer support services, e-mail and inbound calling for organizations.
VSI Nearshore Outsourcing
Monitored office services mailbox for business support needs and requests., Reserved and managed meeting room availability., Maintained front desk to provide positive first impression., Developed and maintained scheduling procedures to ensure timely completion of projects., Handled incoming calls and directed callers to appropriate department or employee.
Transcom Colombia S.A
Liaised between customers and retail buyers to expedite orders and meet customer demands., Navigated through computer systems to review information and respond appropriately to callers., Translated documents from English to Spanish as needed., Followed up with customers after calls and chat sessions were completed to ensure their satisfaction., Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
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Politécnico Metropolitano
Executed on-time, under-budget projects by solving complex issues for senior leadership., Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization., Composed letters, memos, emails, reports and other documents as requested by supervisor or other staff members.
American Golf Hotel
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents., Coordinated translation services for external purposes when required by the organization's needs., Prepared invoices and drafted memos for executives., Engaged in quality assurance initiatives to enhance bilingual office processes.
