This is my profileContact via CazVidStephanie
Customer Service & Technical Support Specialist with 4+ years of frontline experience
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Competencies
Handled customer interactions, addressed inquiries, and resolved issues in retail and technical support environments.
Assisted customers with electronic device problems, applying troubleshooting skills learned through specialized training.
Identified and resolved customer issues promptly, demonstrating strong analytical and critical thinking abilities.
Managed multiple responsibilities simultaneously in fast-paced retail and support settings efficiently.
Ensured accurate understanding of customer needs and provided appropriate solutions through attentive listening.
Education
Languages
Summary
Experienced in delivering exceptional customer service, troubleshooting electronic devices, and managing diverse retail responsibilities. Skilled in problem solving, active listening, and multitasking, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Provided face-to-face customer service at Forestico Souvenir, managed transactions, and ensured positive shopping experiences.
- Received training and supported customers in troubleshooting electronic devices at Concentrix, enhancing client satisfaction.
- Developed skills in problem solving, multitasking, and active listening through diverse roles in retail and technical support.
Experience
Cashier and Customer Service Representative
Worked in a retail environment providing customer service face to face and responsible for handling transactions, assisting customers, and maintaining a positive shopping experience
Technical Support for Electronic Devices
I received training in how to support different customers with issues with their electronic devices. Providing an excellent customer service.