Stephanie - Líder de equipo con amplia experiencia en atención al cliente y gestión administrativa

Brinda soporte efectivo y mantiene satisfacción del cliente mediante gestión y resolución de incidencias.

Supervisa procesos administrativos, contratos y seguimiento de políticas para garantizar la coherencia operativa.

Entrena y coacha a nuevos integrantes, fortaleciendo la colaboración en equipos de soporte.

Gestiona llamadas, correos y chats para coordinar procesos y resolver incidencias con claridad.

Implemented solutions aligned with company policies to improve operational efficiency., Trained and coached new employees to ensure consistent service quality and procedural compliance.

Managed registration workflows for college admission tests, ensuring accurate and timely processing., Monitored payment confirmations and addressed any discrepancies to avoid delays., Handled appointment rescheduling efficiently to maintain smooth test administration., Coordinated and supported the...

Maintained a high customer satisfaction rate by streamlining issue resolution processes., Collaborated with internal departments to verify financial transactions., Identified and corrected billing or payment discrepancies in a timely manner., Followed up on unresolved cases to ensure complete...