STEPHEN - CUSTOMER SERVICE REPRESENTATIVE (Call Center Agent)

Demonstrated experience with Excel.

Demonstrated experience with Word.

Demonstrated experience with PowerPoint.

Coordinate and manage an average of 50+ customer requests per day, ensuring timely resolutions and smooth service delivery.. Resolve service-related complaints efficiently, demonstrating strong problem-solving and conflict management skills.. Maintain accurate records of customer interactions and prepare reports to support operational decision-making.. Deliver high-quality service and ensure satisfaction, showcasing strong communication and organizational abilities.

Supported daily operations by handling customer inquiries, complaints, and service-related requests.. Maintained organized records of transactions and service requests to support operational efficiency.. Coordinated with internal departments to ensure timely resolution of customer issues, improving service delivery.. Strengthened client relationships through clear communication and efficient service support.. Monitored employees KPIs to ensure they were meeting them.

Managed the company’s vehicle fleet system, ensuring availability for daily operations.. Conducted safety and compliance checks on company vehicles.. Assisted with the preparation of fleet management reports and documentation for management.. Coordinated vehicle scheduling and allocation to support business continuity.

Managed daily office operations, ensuring smooth administrative workflow.. Maintained company records, databases, and confidential files.. Scheduled meetings, prepared reports, and assisted with procurement.. Handled calls, emails, and correspondence, ensuring efficient communication channels.