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STEPHEN
CUSTOMER SERVICE REPRESENTATIVE (Call Center Agent)
Contacto
Competencias
Demonstrated experience with Excel.
Demonstrated experience with Word.
Demonstrated experience with PowerPoint.
Demonstrated experience with Fleet Management.
Demonstrated experience with Transport Coordination.
Educacion
Resumen
CUSTOMER SERVICE REPRESENTATIVE (Call Center Agent) open to new opportunities
Experiencia
CUSTOMER SERVICE REPRESENTATIVE (Call Center Agent)
Coordinate and manage an average of 50+ customer requests per day, ensuring timely resolutions and smooth service delivery.. Resolve service-related complaints efficiently, demonstrating strong problem-solving and conflict management skills.. Maintain accurate records of customer interactions and prepare reports to support operational decision-making.. Deliver high-quality service and ensure satisfaction, showcasing strong communication and organizational abilities.
Customer Service & Sales Advisor (Retail Advisor)
Supported daily operations by handling customer inquiries, complaints, and service-related requests.. Maintained organized records of transactions and service requests to support operational efficiency.. Coordinated with internal departments to ensure timely resolution of customer issues, improving service delivery.. Strengthened client relationships through clear communication and efficient service support.. Monitored employees KPIs to ensure they were meeting them.
Fleet Assistant (National Service)
Managed the company’s vehicle fleet system, ensuring availability for daily operations.. Conducted safety and compliance checks on company vehicles.. Assisted with the preparation of fleet management reports and documentation for management.. Coordinated vehicle scheduling and allocation to support business continuity.
Administrative Assistant
Managed daily office operations, ensuring smooth administrative workflow.. Maintained company records, databases, and confidential files.. Scheduled meetings, prepared reports, and assisted with procurement.. Handled calls, emails, and correspondence, ensuring efficient communication channels.
Customer Service Representative (Email)
Managing of multichannel interactions professionally including voice calls, emails to ensure consistent customer experience.. Communicating with customers and other client departments, providing adequate services and support to meet their needs and requests.. Investigate customer issues by reviewing their account information, order history, and previous correspondence.. Document customer interactions accurately in CRM or ticketing systems.. Protect customer information by following privacy, security, and company policies.
Customer Service Representative
Coordinate and manage customer requests per day, ensuring timely resolutions and smooth service delivery.. Resolve service-related complaints efficiently, demonstrating strong problem-solving and conflict management skills.. Maintain accurate records of customer interactions and prepare reports to support operational decision-making.. Deliver high-quality service and ensure satisfaction, showcasing strong communication and organizational abilities.. Acting as a positive intermediary between the company and the customers by having a fair idea of all products knowledge, consistently assuring and building rapport, fostering trust confidence in the brand.
Administrative Assistant and Human Resource Associate
Managed daily office operations, ensuring smooth administrative workflow.. Maintained company records, databases, and confidential files.. Scheduled meetings, prepared reports, and assisted with procurement.. Handled calls, emails, and correspondence, ensuring efficient communication channels.. Handled and ensured employees were complying to the company’s policies and labour regulations.. Assisted with resolving employee concerns and escalating complex issues to the Human Resource Manager.. Supported employee engagement activities, training, and staff development programs.