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Senior Legal Assistant with 5+ years in customer relations and compliance
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Competencies
Provided advocacy and conflict resolution in customer interactions across multiple platforms, maintaining high service standards.
Interpreted and ensured adherence to company policies and regulatory requirements, notably DOT and BBB standards.
Handled back-office, live chat, social media, and phone interactions simultaneously to meet high-volume operational needs.
Identified and escalated gaps in policies and processes to leadership, contributing to service and compliance enhancements.
Worked closely with management and client representatives to coordinate meetings and support operational goals.
Education
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Summary
Dedicated Senior Legal Assistant specializing in customer relations, policy compliance, and cross-channel support. Proven ability to resolve complex cases, prevent escalations, and collaborate on operational improvements.
Key Achievements
- Reviewed and interpreted company policies to resolve complex customer cases, ensuring compliance with DOT and BBB standards.
- Prevented customer escalations by resolving issues proactively before formal complaints or legal actions.
- Collaborated on new programs, tools, and process improvements to enhance customer service and operational efficiency.
Experience
Senior Legal Assistant – Customer Relations Advocate
Reviewed and interpreted company policies and regulatory requirements to resolve complex customer cases in compliance with Department of Transportation (DOT) and Better Business Bureau (BBB) standards., Prevent customer escalations by resolving cases before they result in formal complaints or legal...