This is my profileContact via CazVidSthephen
Contact
Education
Languages
Summary
Professional profile
Experience
Spanish Medical Interpreter Representative
Experienced Interpreter handling over Medical interactions (Treatments, procedures, insurance, benefit programs, consultations, screenings, surveys, tests, appointments, explanations of results and so forth). Banking interactions (Unrecognized charges, mortgages, insurance, clarifications, applications for loans, credit cards, explanation of different accounts, etc). Social Workers screening. Resorts: room service (Food orders, requirements). 911 calls, etc.
Customer Service Representative
Nice and kind agent trained for many different situations such as fast resolution, warm attention and step by step together resolution.. Account Manager focused on help customers with technical issues, billing issues, retention and sales.. Offering in every call a mobile package and several offers of a new smartphone.
Bilingual Customer Service and Sales Representative
Nice and patient agent focused on being better every time, punctual and responsible.. Working with multitasking skills, speaking skills in English and Spanish.. Outsourcing and Customer Service Certificate- ´´White Belt´´ Lean 6 sigma course.. Customer service representative with surroundings regarding billing, retention and sales.. Probability of sales in every phone call.
Legal Consultant Agent
Nice and patient agent focused on being better every time, punctual and responsible.. Ability to Multitasking, computer skills, adaptability, ability to work under pressure.. Sales and customer service experience.. Immigrant law firm, legal assistance taking cases of: Personal Injury, Workers Compensation and Immigration relief applications.. Handling calls from institutions such as Police institutions and Medical institutions and also from attorneys calling regarding different topics and other requisitions such as updates, documents, archives and translation of documents.. Constant Attention through different contact ways such as emails, messages and voicemails.
Record Retrieval Specialist
Obtaining, tracking, and managing medical and legal records in compliance with HIPAA and confidentiality standards.. Coordinating with healthcare providers, law firms, and insurance companies to ensure timely and accurate document delivery.. Handling high-volume requests while meeting strict deadlines.
Medical Interpreter
Providing accurate and confidential interpretation between patients and healthcare providers across medical settings.. Handling high-stakes interpretation for banking institutions and emergency 911 calls.
Tourist Guide & Interpreter
Providing personalized guidance and English-Spanish interpretation for international travelers.. Planning customized itineraries and recommending local attractions.