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Product Manager with 8+ years in tech and SaaS solutions
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Competencies
Extensive experience managing all stages of product development from ideation to launch.
Proficient in Scrum and Kanban frameworks for iterative development and team collaboration.
Conducted customer surveys and competitive analysis to inform product features.
Facilitated communication among technical teams, executives, and clients to align project goals.
Summary
Dedicated product management professional with a proven track record of delivering successful SaaS solutions.
Key Achievements
- Led cross-functional teams to deliver a new product line resulting in a 25% increase in revenue.
- Managed end-to-end product lifecycle from conception to launch, improving time-to-market by 15%.
- Spearheaded user research initiatives that enhanced customer satisfaction scores significantly.
Experience
BACKOFFICE COORDINATOR
Managed Backoffice operations for a real estate company, including scheduling showings, drafting/processing contracts, and coordinating property maintenance/repairs for smooth operations and client satisfaction.
VIRTUAL ASSISTANT
Enhanced the CEO's efficiency by optimizing calendar management and seamlessly coordinating all engagements, significantly boosting client satisfaction., Managed personal finances, ensuring accuracy and preventing late payments.
QUALITY ASSURANCE SPECIALIST (PROM)
Monitored service standards and drove continuous improvement in processes., Analyzed performance, provided feedback, and developed initiatives to boost efficiency and customer satisfaction.
CUSTOMER SERVICE AGENT
Delivered expert support for digital banking/financial services, resolving complex inquiries and ensuring customer satisfaction.
APPOINTMENT CLERK
Scheduled and coordinated appliance repair technician appointments based on customer needs and technician availability, ensuring timely service through efficient communication.
CUSTOMER SERVICE AGENT
Responsible for customer service in a credit campaign, managing incoming calls to resolve inquiries and issues.