Dedicated product management professional with a proven track record of delivering successful SaaS solutions.
Extensive experience managing all stages of product development from ideation to launch.
Proficient in Scrum and Kanban frameworks for iterative development and team collaboration.
Conducted customer surveys and competitive analysis to inform product features.
Facilitated communication among technical teams, executives, and clients to align project goals.
Philly PMG
Managed Backoffice operations for a real estate company, including scheduling showings, drafting/processing contracts, and coordinating property maintenance/repairs for smooth operations and client satisfaction.
Metalurgia Galindo
Enhanced the CEO's efficiency by optimizing calendar management and seamlessly coordinating all engagements, significantly boosting client satisfaction., Managed personal finances, ensuring accuracy and preventing late payments.
TaskUs
Monitored service standards and drove continuous improvement in processes., Analyzed performance, provided feedback, and developed initiatives to boost efficiency and customer satisfaction.
TaskUs
Delivered expert support for digital banking/financial services, resolving complex inquiries and ensuring customer satisfaction.
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