Stiven - Customer Service Fraud Investigation Specialist with risk mitigation expertise

Bogotá, Bogota D.C., Colombiaen

Monitored and mitigated operational risks in compliance with AML/CFT policies using specialized tools.

Achieved 100% QA performance in safeguarding sensitive customer information.

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Summary

Experienced in operational risk mitigation, compliance, and customer support within financial and service sectors.

Video Resume

Key Achievements

Successfully launched and managed a new risk queue with zero errors during the initial month.

Skills

Fraud Investigation and Risk AnalysisAvanzado

Applied tools like Toolbox, Regulator, and CF1 for fraud detection and risk mitigation.

Customer SupportAvanzado

Provided customer support via chat and email, ensuring high service quality and security.

Communication and Active ListeningAvanzado

Utilized active listening and clear communication skills to resolve customer issues effectively and collaborate with teams.

Tools and Software ProficiencyAvanzado

Experienced in Salesforce, Jira, MS Office, and specialized fraud tools for investigation and support.

Teamwork and CollaborationIntermedio

Participated in cross-functional team efforts to develop risk management processes and operational procedures.

Languages

Spanish(Native)

Experience

Advisor II customer service fraud investigation

Concentrix

November 2022 - August 2025

Monitored and mitigated operational risks in compliance with AML/CFT policies, leveraging tools such as Toolbox, Regulator, and CF1., Ensured protection of sensitive customer information and consistently achieved 100% QA performance., Contributed to the successful launch and management of a new...