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Stiven
Customer Service Fraud Investigation Specialist with risk mitigation expertise
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Competencies
Applied tools like Toolbox, Regulator, and CF1 for fraud detection and risk mitigation.
Provided customer support via chat and email, ensuring high service quality and security.
Utilized active listening and clear communication skills to resolve customer issues effectively and collaborate with teams.
Experienced in Salesforce, Jira, MS Office, and specialized fraud tools for investigation and support.
Participated in cross-functional team efforts to develop risk management processes and operational procedures.
Education
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Summary
Experienced in operational risk mitigation, compliance, and customer support within financial and service sectors.
Key Achievements
- Monitored and mitigated operational risks in compliance with AML/CFT policies using specialized tools.
- Achieved 100% QA performance in safeguarding sensitive customer information.
- Successfully launched and managed a new risk queue with zero errors during the initial month.
Experience
Advisor II customer service fraud investigation
Monitored and mitigated operational risks in compliance with AML/CFT policies, leveraging tools such as Toolbox, Regulator, and CF1., Ensured protection of sensitive customer information and consistently achieved 100% QA performance., Contributed to the successful launch and management of a new...