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Sumayah
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Competencies
Demonstrated experience with Customer Service - Email & Live Chat Support.
Demonstrated experience with Telephone Support (Inbound & Outbound).
Demonstrated experience with Customer Relationship Management (CRM).
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Excellent Written & Verbal Communication.
Education
Summary
Professional profile
Experience
Customer Service Advisor- UK - Abbott
Handled high volumes of inbound and outbound customer calls professionally.. Assisted customers with meter readings, tariffs, billing enquiries, and account updates.. Explained energy products and services clearly to customers.. Created affordable payment arrangements based on customer circumstances.. Booked engineer appointments for faulty meter repairs and meter upgrades.. Updated customer records accurately using CRM systems.. Escalated complex customer issues to specialist departments where required.. Maintained compliance with company procedures while delivering excellent customer service.
Customer Service Advisor - UK British Gas Home Energy
Handled high volumes of inbound and outbound customer calls professionally.. Assisted customers with meter readings, tariffs, billing enquiries, and account updates.. Explained energy products and services clearly to customers.. Created affordable payment arrangements based on customer circumstances.. Booked engineer appointments for faulty meter repairs and meter upgrades.. Updated customer records accurately using CRM systems.. Escalated complex customer issues to specialist departments where required.. Maintained compliance with company procedures while delivering excellent customer service.
Receptionist/Administrative Assistant
Delivered exceptional customer service to UK customers via live chat and email.. Managed multiple customer conversations simultaneously while consistently achieving daily productivity targets of 3 live chats and 26 emails.. Processed returns and issued return shipping labels.. Investigated delivery issues and tracked customer orders.. Processed store credit and warranty claims for lost, faulty, or tarnished jewellery.. Resolved customer enquiries efficiently while maintaining a high standard of service.. Promoted new product launches and upcoming promotions.. Updated customer information accurately across multiple systems.. Worked collaboratively with UK-based teams through Slack to ensure prompt issue resolution.. Maintained excellent written communication while meeting strict quality and response-time targets.. Managed front desk operations and welcomed customers professionally.. Handled incoming calls, customer enquiries, and appointment scheduling.. Performed general administrative duties, including data entry, filing, and document preparation.. Prepared invoices and maintained accurate stock records and reports.. Updated inventory information and supported day-to-day office operations.
Customer Service Advisor (UK British Gas Home Energy)
Handled high volumes of inbound and outbound customer calls professionally within structured UK business shifts, ensuring daily targets were met while keeping callers cared for.. Maintained composure and empathy when assisting frustrated customers with complex billing, meter readings, and energy tariffs.. Resolved customer queries on first contact where possible, accurately documenting every interaction in the CRM system to ensure seamless continuity.. Escalated complex customer queries with detailed case notes to specialist departments.. Flagged recurring customer problems and systemic issues directly to team leaders for process improvements.
Customer Service Advisor (UK Abbott Lyon)
Delivered exceptional customer support to UK customers while maintaining strict quality standards and response-time metrics.. Handled customer investigations, warranty claims, order tracking, and account updates across multiple support platforms.. Updated customer profile records accurately in CRM systems.. Worked collaboratively with UK-based team members over Slack to resolve escalated issues efficiently.
Receptionist / Administrative Assistant
Managed front-desk operations and handled incoming caller enquiries, resolving customer queries efficiently in a high-volume environment.. Performed precise administrative tasks including record keeping, invoice preparation, and file updates.