Sumayah

Demonstrated experience with Customer Service - Email & Live Chat Support.

Demonstrated experience with Telephone Support (Inbound & Outbound).

Demonstrated experience with Customer Relationship Management (CRM).

Demonstrated experience with Complaint Resolution.

Demonstrated experience with Excellent Written & Verbal Communication.

Handled high volumes of inbound and outbound customer calls professionally.. Assisted customers with meter readings, tariffs, billing enquiries, and account updates.. Explained energy products and services clearly to customers.. Created affordable payment arrangements based on customer circumstances.. Booked engineer appointments for faulty meter repairs and meter upgrades.. Updated customer records accurately using CRM systems.. Escalated complex customer issues to specialist departments where required.. Maintained compliance with company procedures while delivering excellent customer service.

Handled high volumes of inbound and outbound customer calls professionally.. Assisted customers with meter readings, tariffs, billing enquiries, and account updates.. Explained energy products and services clearly to customers.. Created affordable payment arrangements based on customer circumstances.. Booked engineer appointments for faulty meter repairs and meter upgrades.. Updated customer records accurately using CRM systems.. Escalated complex customer issues to specialist departments where required.. Maintained compliance with company procedures while delivering excellent customer service.

Delivered exceptional customer service to UK customers via live chat and email.. Managed multiple customer conversations simultaneously while consistently achieving daily productivity targets of 3 live chats and 26 emails.. Processed returns and issued return shipping labels.. Investigated delivery issues and tracked customer orders.. Processed store credit and warranty claims for lost, faulty, or tarnished jewellery.. Resolved customer enquiries efficiently while maintaining a high standard of service.. Promoted new product launches and upcoming promotions.. Updated customer information accurately across multiple systems.. Worked collaboratively with UK-based teams through Slack to ensure prompt issue resolution.. Maintained excellent written communication while meeting strict quality and response-time targets.. Managed front desk operations and welcomed customers professionally.. Handled incoming calls, customer enquiries, and appointment scheduling.. Performed general administrative duties, including data entry, filing, and document preparation.. Prepared invoices and maintained accurate stock records and reports.. Updated inventory information and supported day-to-day office operations.