Experienced receptionist with skills in customer service, tourism planning, risk management, and heritage awareness. Adept at enhancing guest experiences and managing reservations at Premier Hotel Pretoria.
Provided personalized assistance and managed guest interactions to ensure a positive experience.
Applied tourism planning principles to support travel arrangements and promote local attractions.
Assessed potential risks in tourism activities and implemented measures for guest safety.
Handled reservations, billing, and financial transactions accurately within hospitality operations.
PREMIER HOTEL PRETORIA
DIPLOMA IN TOURISM MANAGEMENT
NATIONAL SENIOR CERTIFICATE (Grade 12)
Possesses foundational knowledge of heritage site management and sustainable tourism practices.