Experienced sales and customer service professional with over 7 years of diverse experience in back-end and front-desk roles, team management, and sales process optimization.
Applied negotiation strategies to close sales and build client relationships across various roles.
Handled customer inquiries, claims, and support efficiently to ensure customer satisfaction.
Managed CRM systems, analyzed performance data, and generated reports to inform sales strategies.
Led onboarding, trained sales representatives, and coordinated team efforts to meet targets.
Gimnasio Makarenko
Coordinate and receive products to sell, Manage and assign schedules, Assign tasks to sales representatives, Generate stock reports and employee-related reports
Scotiabank GBS
Make and receive calls, Meet quality standards, Meet sales conversion metrics, Student loan forgiveness qualifier
Contact Point
Sale of insurance services for appliances, Scheduling of technical visits, Maintenance and repair, Appointment qualifier and setter
Lean staffing
Heavy and light cargo shipping coordination, Coordination of small and oversized cargo, Delivery status update with freight forwarders
Bachelor of Languages with Emphasis in English
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Facilitated effective communication and problem-solving within teams and client interactions.
Asurion
Incoming and outgoing calls, Customer service, Taking claims, Sale of insurance for portable and/or personal electronic devices
Furnished Finder
Meet productivity metrics and quality standards, Sale of subscriptions to an advertising program, Real estate advice in relation to advertising and the market
MyVA Support
Conduct interviews to onboard new sales representatives, Develop comprehensive sales processes, pitches, and scripts to enhance team performance, Manage CRM systems, Maintain lead lists, Handle calling tools, including usernames and credentials, Provide technical support and troubleshooting assistance, Generate detailed production and performance reports, Establish key performance indicators (KPIs), Analyze performance data and campaign behaviors to optimize sales strategies
