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Susana

Business Administration & Data Analysis with 10+ years in Development & Management

Video resume

Customer Service
Responsable for ensuring customer satisfacción while coordinaring key aspectos of marketing, sales and operations

Contact

San Salvador, San Salvador Department, El Salvador
Open to remote
Available on CazVid
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Competencies

Data AnalysisAdvanced

Applied Power BI and Microsoft Excel for analyzing and reporting data to support decision-making.

Project ManagementIntermediate

Developed and sold culinary project proposals; coordinated projects from inception to sale.

Content & SEO WritingIntermediate

Produced SEO optimized content and managed video production for online channels.

Management & SupervisionAdvanced

Supervised financial, legal, and strategic operations across multiple roles and organizations.

E-commerce PlatformsIntermediate

Utilized AMAZON SELLER CENTRAL, Jungle Scout, and Helium 10 for online sales and product research.

Education

Master's in Local Development
Central American University José Simeón Cañas (UCA)
Bachelor's Degree in Business Administration
“Dr. José Matías Delgado” University
Completed July 2009
Leadership Program for Public Management
Higher School of Economics and Business (ESEN)
Completed November 2018
Career Accelerator with Power BI /online
EmpowerData LATAM
Completed January 27 -30, 2025

Languages

English

Summary

Susana Letizia is a business administration professional with extensive experience in development management, data analysis, and digital content creation. Skilled in strategic planning, project coordination, and online sales platforms.

Key Achievements

  • Led the strategic and operational management of the Corporation for the Development of San Salvador, including project coordination and financial supervision.
  • Created strategic plans and KPIs as Head of Investment Promotion for the Municipal Government of San Salvador.
  • Managed diverse responsibilities including payroll, assets, and vehicle administration at the Mental Health Department.

Experience

Executive Director

Corporation for the Development of the City of San Salvador, Mixed Economy Joint-Stock Company
October 2014 - October 2021

Implementation of strategic guidelines, Coordination of the kiosk recovery project and presentation of monthly reports, Accounting, financial, and legal supervision of the Company

Sales Agent

Grafica Offset Digital, S.A. de C.V.
January 2023 - December 2023

Prospecting new clients: Identify potential clients to expand the company's portfolio, Order follow-up: Ensure that orders are processed and delivered on time, and keep clients informed about the status of their orders, Request measurement verification from the Prepress department, Prepare quotations: Create and provide accurate and detailed quotations for clients, Follow up with clients (email, visits, phone calls), Participate in meetings with the Advisor to the General Management

Head of Investment Promotion

Municipal Government of San Salvador
November 2014 - August 2015

Creation of a strategic plan and development of KPIs

Project Planner

Pan-American Culinary Arts Academy
March 2020 - April 2021

Development and sale of projects on culinary careers

Executive Deputy Secretary

Mental Health Department of San Salvador
March 2020 - April 2021

Payroll administration for employees, assets, and vehicles; ensuring the follow-up of Board of Directors' agreements and efficient management of financial resources

Skills

Data AnalysisProject ManagementContent & SEO WritingManagement & SupervisionE-commerce Platforms
Published on CazVid - Jul 3, 2025
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